At Allura by Asha, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.
You may request a return within 14 days of receiving your order.
To qualify for a return, items must:
Be unworn and unused.
Be in their original condition.
Have all original tags attached.
Be returned in their original packaging.
Please note that returns that do not meet these conditions may be refused.
For hygiene and other reasons, the following items cannot be returned:
Jewellery.
Sale or discounted items (unless the item is faulty).
To request a return, please contact us with:
Your order number.
The reason for your return.
Email: allurabyasha@gmail.com
Phone: 07345369714
Once your return request has been reviewed and approved, we will provide you with return instructions.
Customers are responsible for the cost of returning items unless:
The item is faulty.
The incorrect item was sent.
We recommend using a tracked delivery service, as we cannot be held responsible for lost return parcels.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
Your refund will be issued to your original payment method.
Please allow 5–10 working days for the refund to appear in your account.
Please note that original shipping charges are non-refundable, unless the returned item is faulty.
We do not currently offer direct exchanges.
If you require a different size or a different item, please return your purchase for a refund and place a new order.
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery and provide photographs showing the issue.
Once verified, we will arrange either:
A replacement item, or
A full refund
at no additional cost to you.
If you have not received your refund after 10 working days:
Check with your bank or payment provider.
Contact your card issuer.
If the refund is still outstanding, contact us at allurabyasha@gmail.com.